CASE STUDY: Japan House London
We are delighted to share that Japan House London, the cultural home of Japan in London has achieved ISO 9001 with Compliant!

We are delighted to share that Japan House London, the cultural home of Japan in London has achieved ISO 9001 with Compliant!
Japan House London is part of a global initiative led by the Japanese Ministry of Foreign Affairs, with two other Japan Houses based in Los Angeles and São Paulo.
Located on London’s Kensington High Street, the experience is an authentic encounter with Japan, engaging and surprising even the most knowledgeable guests.
We met up with Japan House London’s Associate Director of Operations, Shane Delaney this week to hear about his experience with Compliant and what achieving ISO 9001 will mean for the company.
“We opened to the public in 2018 and as a relatively new company we wanted to ensure that everything we were doing was compliant and guarantee that we were offering quality for all of our stakeholders. ISO 9001 was a good basis for us to build upon.
Becoming ISO 9001 certified meant putting a structure in place for things that we already had and has reassured us and our stakeholders that our existing processes meet with this international standard.
Initially we got in touch with the British Assessment Bureau. They recommended a number of different consultants and we decided that Compliant was the best fit for the Japan House London. Mark offered a one to one more personal approach.
The initial period was very straight forward; Mark was extremely helpful and very much took the lead. As a company we are aware that the real work starts now. We are only at the beginning of the process, and we need to work with Mark to implement the recommendations and ensure ongoing success.”
Compliant Director and Lead BSI Auditor Mark Henderson commented “Japan House London has been another exciting project for Compliant to get involved with. Partnering with such a unique company has showcased how ISO can be applied to any industry.
Shane and the team at Japan House London have been very thorough and a pleasure to work with. We’re delighted to see that they have achieved their UKAS accredited ISO certification and excited for future developments.”
Getting started:
Show your commitment to quality management, the environment or occupational health & safety performance with a UKAS accredited ISO certification from Compliant. Contact us today to find out more on 0333 456 5000!
Related Articles
Who needs National Highways Sector Schemes?
Who needs National Highways Sector Schemes? The National Highways Sector Schemes (NHSS), which have additional standards for highways activities, are based on ISO 9001. They were created in...
Compliant offer complimentary webinar on ISO 14001
Compliant offer complimentary webinar on ISO 14001 Environmental and sustainability practices within businesses are more relevant than ever before with an increasing number of Original Equipment...
ISO Gap Analysis
ISO Gap Analysis As part of the Compliant process, we offer a free Gap Analysis to all clients getting started on their ISO journey with us and ongoing clients who have opted for post certification...
Compliant support national IT business to gain ISO standards
Compliant support national IT business to gain ISO standards Sunderland based ISO consultants, Compliant, are celebrating another successful ISO project, having worked with a national provider of IT...
How to conduct a management review
How to conduct a management review As part of the paperwork for ISO 9001 certification businesses must complete management reviews at least once per year. Management reviews involve reviewing...
ISO 45001 and business health and safety
ISO 45001 and business health and safety ISO 45001 and Health and Safety – how are the two linked and if my business implements ISO 45001 am I covering all health and safety considerations? The...
Internal Audits; what to expect
Internal Audits; what to expect As part of our post certification support, we assist and perform internal audits for our clients across the clauses and annexes of the relevant standards. These are...
Exploring National Highway Sector Schemes
Exploring National Highway Sector Schemes In today’s article we break down National Highway Sector Schemes including what National Highway Sector Schemes is, who can benefit from certification, the...
Compliant’s Health and Safety Checklist
Our Health and Safety Checklist Below we have provided a Health and Safety checklist to help you tick off what is required for every clause within the ISO 45001 standard....
How to get ISO 45001 certification
How to get ISO 45001 certification Is your company looking into how to get ISO 45001 certification? Have you reviewed the clauses within the standard and what is expected from your business? Perhaps...
Get In Touch
H/O North East
Doxford International Business Park, 4 Admiral Way, Sunderland, Tyne and Wear, SR3 3XW
Call us on 0333 456 5000
Recent Comments