SITE VISIT: Japan House London
Earlier this month we had the pleasure of taking part in client site visit at Japan House London, the cultural home of Japan in London. Japan House London achieved ISO 9001 in 2021 with Compliant’s support.
Site visit to Japan House London
Japan House London achieved ISO 9001 with Compliant back in 2021 and sailed through their 2022 surveillance just last week. Another successful surveillance audit to retain certification.
The organisation is part of a global initiative led by the Japanese Ministry of Foreign Affairs, with two other Japan Houses based in Los Angeles and São Paulo.
Located on London’s Kensington High Street, the experience is an authentic encounter with Japan, engaging and surprising even the most knowledgeable guests.
Compliant Director, Mark Henderson and Digital Marketing and Internal Audit Manager, Danielle Barry caught up with Daniel May and Catherine Corpuz from Japan House London to take part in an exclusive site tour.

Danielle described “Head of Building Services, Dan and Building Coordinator, Catherine kindly showed us around the impressive Kensington premises just last week. From the moment that you enter the building you are astounded. The entire space is slick and ultra-modern but still manages to feel warm and welcoming.
The inviting atmosphere is enhanced by the innovation and technology used throughout, and the building seems to extend beyond what is visible from the outside.
This imaginative space includes is a takeaway café stand at the entrance, a Michelin-listed, Japanese restaurant; AKIRA (named after Chef Shimizu Akira), a gallery style shop and a range of free events and exhibitions (one of which we were lucky enough to catch the end of).
It’s great to get out and visit clients and see first-hand how impressive the products and services they deliver truly are. We’ll be back again soon.”
Mark Henderson went on to explain “Firstly huge congratulations to Japan House London and the team for getting through their ISO 9001 surveillance last week. Part of our site visits included scoping for any issues that auditors may pick up on during audits or surveillances.
The Japan House London premises are not only impressive to the eye but extremely well maintained and we knew there would be no concerns for their surveillance. The minimalistic feel helps to accentuate the space and the dedication from every team member to deliver the highest quality of service made this a very rewarding experience. We can’t wait to see what the future holds for this client and look forward to another visit in 2023.”

Related Articles
Who needs National Highways Sector Schemes?
Who needs National Highways Sector Schemes? The National Highways Sector Schemes (NHSS), which have additional standards for highways activities, are based on ISO 9001. They were created in...
Compliant offer complimentary webinar on ISO 14001
Compliant offer complimentary webinar on ISO 14001 Environmental and sustainability practices within businesses are more relevant than ever before with an increasing number of Original Equipment...
ISO Gap Analysis
ISO Gap Analysis As part of the Compliant process, we offer a free Gap Analysis to all clients getting started on their ISO journey with us and ongoing clients who have opted for post certification...
Compliant support national IT business to gain ISO standards
Compliant support national IT business to gain ISO standards Sunderland based ISO consultants, Compliant, are celebrating another successful ISO project, having worked with a national provider of IT...
How to conduct a management review
How to conduct a management review As part of the paperwork for ISO 9001 certification businesses must complete management reviews at least once per year. Management reviews involve reviewing...
ISO 45001 and business health and safety
ISO 45001 and business health and safety ISO 45001 and Health and Safety – how are the two linked and if my business implements ISO 45001 am I covering all health and safety considerations? The...
Internal Audits; what to expect
Internal Audits; what to expect As part of our post certification support, we assist and perform internal audits for our clients across the clauses and annexes of the relevant standards. These are...
Exploring National Highway Sector Schemes
Exploring National Highway Sector Schemes In today’s article we break down National Highway Sector Schemes including what National Highway Sector Schemes is, who can benefit from certification, the...
Compliant’s Health and Safety Checklist
Our Health and Safety Checklist Below we have provided a Health and Safety checklist to help you tick off what is required for every clause within the ISO 45001 standard....
How to get ISO 45001 certification
How to get ISO 45001 certification Is your company looking into how to get ISO 45001 certification? Have you reviewed the clauses within the standard and what is expected from your business? Perhaps...
Get In Touch
H/O North East
Doxford International Business Park, 4 Admiral Way, Sunderland, Tyne and Wear, SR3 3XW
Call us on 0333 456 5000
Recent Comments